About Us

From our prominent office along the High Street in Paulton, Allen Residential have now been trading for the last 15 years, Specialising in the sale and letting of village homes and individual property, we offer unrivalled experience in our local area, with a proven track record of sales and a reputation built from our strong ethos for good old fashioned customer service.
 
Assisting in over 1000 sales transactions during that time, as well as over 100 property lets on average each year; our locally based staff are here to guide you through every step of the home moving process. Whether you are a homeowner, first-time buyer, landlord or tenant you can be assured of the same great service, gaining us numerous five-star reviews on websites such as www.allagents.co.uk and www.viewagents.co.uk. All our properties are advertised on www.rightmove.com  and www.OnTheMarket.com,  as well as all the main social media platforms such as Facebook and Instagram, providing the widest possible exposure. Independent values combined with the most modern marketing techniques, we are here to proactively market your home and offer you the most honest and accurate advice.
 
Links…
 
https://www.onthemarket.com/agents/branch/allen-residential-paulton/

The Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing clients and estate agents with an alternate dispute resolution service since 1990. The ombudsman’s resolutions are designed to achieve full and final settlement.
 

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

·         We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

 

·         We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

 

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

 

·         We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

 

·         If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

 

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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